Effective Date: 01/11/2024

Introduction

Dr. Nour Dental Clinic (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (drnour1.com) (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

a. Personal Information

We collect personal information directly from you when you use our Services, including:

• Full name
• Address
• Email address
• Phone number
• Date of birth

b. Medical History

We collect medical history information directly from you to provide appropriate dental care, such as:

• Past medical conditions
• Current medications
• Allergies
• Previous dental treatments

c. Clinic-Generated Information

We generate and maintain records related to your care during your interactions with us, including:

• Appointment details
• Treatment plans
• Prescriptions issued by our clinic
• Invoices and payments for procedures performed in our clinic

d. Technical Information

We automatically collect certain technical information when you use our Services, such as:

• IP address
• Device information (e.g., mobile device ID, operating system)
• Browser type and version
• App usage data and analytics

2. How We Collect Information

We collect information through:

• Direct input from you
• Generated records during visits and usage
• Automatic tracking through cookies

3. Use of Your Information

We use the collected information for:

• Providing dental services
• Treatment planning
• Communication
• Billing and payments
• Legal compliance
• Service improvement

4. Disclosure of Your Information

We may share your information with:

• Service providers for IT and analytics
• Legal authorities when required
• Successor organizations in case of business transfers

We do not sell, rent, or trade your personal information.

5. Data Security

We use encryption, access controls, and secure servers to protect your information.

6. Data Retention

We retain your data as long as necessary and securely delete or anonymize it when no longer needed.

7. Your Rights

You may have rights such as:

• Accessing your personal data
• Requesting corrections
• Requesting data deletion
• Data portability
• Withdrawing consent

8. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze usage patterns. You can manage cookies via browser settings.

9. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect data from children without consent.

10. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting.

12. Contact Us

If you have any questions, contact us at:

• Email: info@drnour1.com
• Phone: +20 102 443 9000
• Mailing Address: m.mostafa@drnour1.com

13. Dispute Resolution

If you have complaints, please contact us first. If unresolved, you may have the right to lodge a complaint with a supervisory authority.